Information about your holiday in Saalbach

Interesting information

From A for Arrival to B for Beauty Centre and Z for room card – find out all the facts you need for your holiday in the 4-star Superior Hotel Neuhaus.

Familiarise yourself with the most important information about the Hotel Neuhaus before your holiday to Saalbach. Plenty of useful information will provide you with a real headstart and you can start your holiday perfectly informed.

From your evening meal to car hire

Evening meal

Served daily in our restaurant from 6:30 p.m. to 9:00 p.m. (summer) and 7:00 p.m. to 9:30 p.m. (winter) . A table will be reserved for you. Please wear appropriate attire! 


We would ask that on the day you are due to depart that you vacate your room by 11 :00 a.m. Later departure is available until 12:00 p.m. free of charge where available and when you let us know in advance. After this time there is a surcharge of Euro 50.00.


Alpenapotheke is around a 10 minute walk from here (heading to Hinterglemm), near the exit of the village in the new RAIKA building.

Opening hours
Mon. - Fri.
8:30 a.m. to 12:30 p.m./2:30 p.m. to 6:00 p.m. 
Sat. 8:30 a.m. to 12:30 p.m. 

Tel.: +43 6541 62820

Medical care / Emergency doctor: 141

Dr. Karl Schnell
Telephone: +43 6541 6287 

Consulting hours:
9.00 a.m. - 12.00 p.m. 
Tues, Thurs. 9.00 a.m. to 12.00 p.m. and 2:00 p.m. to 3:30 p.m.
Wed. Practice closed 
Fri. 9.00 a.m. to 12.00 p.m. 

Car hire

The nearest car hire area is located in Zell am See at Europcar in the Porsche dealership.
The staff at Reception are happy to help you make a booking.

From bathing robes to Extras

Bathing robes & bathing slippers 

Upon departure please leave these in your room! Should you want to purchase a bathing robe, you may do so for € 80.00. A bathing towel can be purchased for € 40.00.


The closest Raiffeisen Bank is just 80 Meter down from the Hotel Neuhaus, on the right hand side of the village square. 

Opening hours
MON - FRI: 8:00 a.m. - 12:00 p.m. & 3:00 p.m. to 5:00 p.m. 


Cocktails and aperitifs served from 3.00 p.m. - 12.00 p.m. 


Want to enjoy some time together as a couple? We are happy to organise a babysitter for you; price by arrangement. If you require a sitter, please let us know at least 1 day in advance.

Beauty Centre 

Located on the 1st floor, opposite the entrance to the indoor pool. Reception will be delighted to provide information and arrange an appointment  

Bed covers and pillows menu 

Would you like more bed covers and/or pillows? We would be happy to bring these to your room.

Flowers: Riegler florists

Tel.:  +43-6541-6421

Opening hours
Mon. to Fri.
from 9.00 a.m. to 12.00 p.m. and 2:00 p.m. to 6:00 p.m.<br /Sat. from 9.00 a.m. to 12.00 p.m., or just let Reception know

Boutique ‘Mode Sieger’

In the lower section of the pedestrian zone in BOUTIQUE STEGER you will find the latest sports and leisure attire.

Opening hours
Mon. to Sun. from 8:30 a.m. to 6:00 p.m., open right through


Please let us know if you would like an e-mail. Our mail address is<ahref="mailto:[email protected]">[email protected]

  • s/w Print outs Euro 0.20 per page
  • Full colour print-outs Euro 1.00 per page


Please settle all extras which you order outside your half-board package, with your server, or have it put on the tab for your room.

From bicycle storage to pets

Bicycle storage area

The exit to the bicycle storage area is located to the side of the hotel’s underground garage parking area. Locks (€ 9.00) are available at Reception. Locks may also be used in the town which means that your bikes are protected against taken mistakenly and theft. We are also happy to hire a lock for € 5.00 per stay.

Fax service

You may receive or send faxes at Reception:

  • Incoming faxes cost € 0.10 per page
  • Outgoing faxes cost € 0.20 per page, plus a basic fee of € 2.50.

Fire/Fire extinguishers

Fire extinguishers are located on each floor and smoke detectors are also provided in each room.


Please enquire at Reception. We are happy to organise an appointment for you.


What better start to the morning than with a healthy, hearty breakfast, served daily from 7:30 a.m. to 11:00 p.m.

Lost items

Should you have lost something, or found an item, please let Reception know. There is also a lost property office in Saalbach which you may phone.  +43 6541 6611

Gala evening

On Sunday evening our kitchen staff whip up a gala menu. You get to enjoy this lovely evening, suitably attired.

Champagne reception in our hotel bar


p>Underground garage: € 8.00 / day
Closed at nightfrom around 9:00 p.m. to 7:00 a.m.


Gift vouchers

Neuhaus gift vouchers are available at Reception.

Indoor pool


Opening hours
7.00 a.m. - 8.00 p.m.

From Internet to mini bar


Free WLAN throughout the hotel. The access code is available at Reception.


For when hunger strikes between meals, a special afternoon menu is provided in our restaurant. We also serve our hotel a hearty afternoon snack every day from 4:00 p.m. to
5:00 p.m.

Joker Card

The trump card for a perfect summer holiday. You don’t need to buy the JOKER CARD, since it is included free of charge for every guest staying in the Hotel Neuhaus.


Zell am See. (around a 20 minute drive), telephone: +43 6542 777

Credit cards

You can pay using Visa or Master Card. Please note that we do not accept Diners and American Express cards.

Light in your room

The light only works when you place the room card in the box provided on the door.


The Schattberg and Kohlmais cable car facilities are just a four minute walk from the hotel.


Our ladies in the Beauty department are available should you need to speak to them in advance. Appointments can be made at Reception or directly at the Beauty Reception in the wellness area.

From sewing set to room service

Sewing kit and service 

Sewing needles are provided in a little box in the bathroom. We also provide a sewing service. Cost depends on the time taken.

Emergency exits

Emergency exits are denoted by a green-white, illuminated sign.

Emergency numbers

  • Medical emergency: Tel.: 141
  • Mountain rescue: Tel.: 140
  • Police: Tel.: 133
  • Fire service: Tel.: 122
  • Emergency: Tel.: 112


Please hand in post to Reception; we will bring in-coming post to your room.


All the areas in the hotel are non-smoking areas. Rooms which have balconies are provided with ashtrays and smoked is permitted on the heated terrace area.


Available to hire at Reception

Room service

During restaurant opening hours and for a surcharge of € 10.00 per order, we are happy to bring your order to your room.</p

From safe to supermarket


Electronic number accessible safe in every room (available to use free of charge). Operating instructions can be found in the safe! We accept no responsibility for valuables and cash!

Sauna, saunarium and steam bath

Open daily from 4:00 p.m. to 8:00 p.m.
(From around 3:00 p.m. when the weather is bad)


Coins are available at Reception - Euro 8.00 for 13 minutes


  • MPREIS – at the village square (about a 3 minute walk)
  • Spar Markt - Schulstraße, west entrance to the town (around an 8 minute walk)
  • Billa - Glemmtaler Landesstr., east entrance to the town (around a 15 minute walk)

From taxi to room card


Please ask at Reception, who are happy to call a taxi for you.


Outside line: Please dial "0"; price per call € 0.25.

In Austria charging starts upon dialling a line. Room to room calls are free. For calls to rooms please dial the following number: +43 6541 7151 +room number

Saalbach-Hinterglemm tourist information

Opening hours
Mon. - Sat.
8.30 a.m. - 6.00 p.m.
Sunday and bank holidays 8.30 a.m. - 1.00 p.m.

Vinotheque – speciality wines from across the globe

Please ask our sommelier if you have any queries.

Laundry service

Please put your name and room number on your laundry bag and call Reception on ‘79’. Your laundry will be collected by a member of staff. Please see the list in your room for laundry prices.


The  pool is open from 7:00 a.m. to 8:00 p.m.

Wake-up service

You can programme your own wake-up call, the instructions can be found with the telephone information, or you can request a wake-up call from Reception.

Room and hotel cards

When leaving your room please take your room cards with you. There is a deposit of € 5.00 per cards, which is cancelled when you hand in your card on departure.

To conclude