General Terms and Conditions
Deviating cancellation conditions valid until 31.10.2022
for bookings we guarantee a free cancellation until 2 days before arrival should one of the following reasons apply
• A travel ban for Salzburg / Austria
• If you have been tested positiv– proof of the positive test result is required
• If you have been placed in quarantine. Proof is required as well.
If one of these reasons occurs we will cancel your booking. We will be happy to convert your deposit into a voucher. This voucher does not expire. Of course we will also refund the deposit upon request. Exceptions are group bookings of 5 rooms or more, here our regular cancellation conditions apply
Cancellation conditions: Austrian Hotel Contract Conditions apply. Place of jurisdiction is Saalfelden.
Room cancellations can only be made in writing:
- Up to 3 months before you are due to arrive cancellation is free of charge
- Up to 1 month before arrival: 40 %
- Up to 1 week before arrival: 70 %
- Less than 1 week before arrival, late arrival or early departure will be charged at 90 % of the package price
On the day you are due to arrive you can generally access your room from 3.00 p.m. and on the day you are due to depart we would ask that you vacate your room by 11.00 a.m. Late Check out according to availability: Depending on extension we charge € 30,00 up to € 90,00 per room
Airport transfer: We are more than happy to arrange a transfer for you!
Parking: Free parking in the hotel’s own car park (around 200 m away) and in the underground garage at the hotel € 18.00 per day.
CULINARY CUISINE: Luxury gourmet board: Starts at 4.00 p.m. on the day you are due to arrive and ends at 11.00 a.m. on the day you are due to depart.
Children’s menu: We indulge our young guests up to the age of 12 with the evening menu for children or a children’s buffet (if there are more than 20 children in the Hotel)
Our standard gourmet menu can also be served to younger children. Please ask our service staff. Surcharge: € 14.00 per day. For more information, please refer to the corresponding price lists. Unfortunately, there is no refund or replacement for meals not taken.
TOURIST TAX. € 2,00 per adult & day (children over 15 years have to pay local tax)
GENERAL INFORMATION Room requests: Please note that we are not able to reserve specific room numbers or floors for you when you are booking a room category.
Room card: There is deposit of € 5.00 per Keycard. Upon return of the cards when you leave your deposit will of course be reimbursed.
Non-smoker/Smoker: All rooms & suites are non-smoking areas. Smoking is also not permitted in the lobby or the hotel bar. You may however smoke outdoors on your balcony or in the designated outdoor area.
Dress code: Casual to elegant. Swim wear/bathrobes are not acceptable in the restaurant area or in the hotel bar. We would request that suitable attire be worn for evening meals.
Beauty & Wellness treatments: We recommend that you arrange an appointment before you arrive. Should you not be able to keep your appointment we would ask that provide at least 1 day’s advance notice. Otherwise we will have to bill you for the treatment price. Dogs permitted on request: There is charge of € 25.00 per day, feed not included. Please bring a bed and blankets with you for your dog. We regret that your four-legged friend is not permitted access to certain rooms and suites, the dining area or the spa area.
Facilities: There is attention to detail in all apartments when it comes to the facilities provided, which includes: intercom system for the entrance door, Full HD Digital TV, radio in the bathroom, electronic safe, hairdryer, make-up mirror, kitchen/kitchenette with coffee machine, electric oven, extractor, refrigerator, dishwasher and microwave.
Each apartment has all the laundry you require, plenty of crockery and glasses. W-Lan is free of charge.
Final charge: Depending on the apartment size we charge a one-off fee of between € 45.00 and 75.00 for final cleaning.
Bread delivery service: For a fee. Please place your order in the Hotel NEUHAUS by midday the day before!
Miscellaneous: Dogs permitted on request; price: € 25.00 per day.
In the event of early departure or late arrival, the entire apartment price will be charged. Check-in: from 4.00 p.m. Check-out: by 11.00 a.m.
Wellness: Use of the hotel’s wellness area is possible (for a fee)
All prices in Euro, subject to change and errors (also in written offers and confirmations).
Packages/arrangements: We cannot grant any further discounts on the price advantages contained in our packages. Price advantages can only be claimed once per booking. Services not used will not be refunded. The indicated price depends on the room category & the season.
Subject to errors in print, price changes and general errors (also in terms of written offers and conditions.
Reservation/Deposits: We can only accept reservations made in writing. Upon written confirmation from the hotel we would ask that you transfer a deposit of 30 % per room priceby credit card (VISA/MASTERCARD) or via bank transfer to our account with Raiffeisenbank Saalbach IBAN: AT12 3505 2000 0001 0215 BIC: RVS AAT 2S052.
Please note the deposit deadline date in your reservation confirmation. Payment at the hotel: We are happy to accept payment for your bill in cash or via credit card. We accept debit cards, Eurocard, Mastercard and VISA.
Travel cancellation insurance: The unforeseen can always occur, which is why we recommend that you take out travel cancellation insurance and we are happy to do that for you with ‘Europäischen Reiseversicherung’. This is 5 % of your package price. Upon taking out insurance we will forward you your personal policy documents.
Right of rescission as per § 18 Para. 1 Line 10 of FAGG, the Austrian Distance Selling Right, is not applied. Our terms and conditions are applicable: